Terms and Conditions

Last updated: December 29, 2025

These terms and conditions (“Terms”) govern your use of Tariffs.help, a cloud-based software-as-a-service (SaaS) platform for customs code classification, provided by Golden Planet ApS (“we”, “us”, “our”).

By creating an account or using our service, you agree to be bound by these Terms.

1. Important: Disclaimer for Customs Codes

IMPORTANT: READ THIS SECTION CAREFULLY

Tariffs.help provides automated suggestions for HS codes (Harmonized System) based on the product data you provide. These suggestions are generated using artificial intelligence and machine learning.

1.1 Your Obligations

All HS code suggestions provided by Tariffs.help are for guidance only and should be considered as suggestions, not as final classifications.
You are solely responsible for verifying, validating, and making the final decision on which HS code to apply to your products.
You are obligated to ensure that the HS code used is correct according to applicable customs and tax legislation in the relevant jurisdictions.

1.2 Our Limitation of Liability

We assume no liability for consequences, losses, damages, fines, delays, or other costs that may arise from the use of the HS code suggestions we provide.
We do not guarantee that the suggested HS codes are correct, complete, or up-to-date.
We assume no responsibility for any errors, inaccuracies, or outdated information in our HS code database.

1.3 Recommendations

We strongly recommend that you:

Consult a professional customs broker or customs expert
Verify all HS code suggestions with the relevant customs authorities
Stay updated with changes in customs legislation
Document your decision-making process for customs classification

2. Service Description

Tariffs.help is a SaaS platform that offers:

AI-powered HS code search: Automatic suggestions for HS codes based on product descriptions
Bulk import: Upload of product lists via Excel or CSV
API access: Integration with your webshop or ERP system
Multilingual support: Search in Danish, English, and German
Updated database: Regular synchronization with EU customs regulations

3. Account Creation and Access

3.1 Account Requirements

To use Tariffs.help, you must:

Be at least 18 years old
Provide accurate and complete information during registration
Maintain the security of your account and password
Immediately notify us of any unauthorized use of your account

3.2 Business Accounts

If you register on behalf of a company or organization:

You warrant that you have the authority to bind the company to these Terms
Both you and the company are bound by these Terms

3.3 Account Security

You are responsible for:

All activity on your account
Maintaining the confidentiality of your login credentials
Immediately notifying us of any suspected security breach

4. Subscription and Payment

4.1 Price Plans

We offer different subscription plans with varying features and prices. Current prices can be found on our website under Pricing.

4.2 Payment Terms

Subscriptions are billed in advance for each billing period (monthly or annually)
Payments are processed via secure third-party payment providers
All prices are stated exclusive of VAT, unless otherwise specified
We accept credit cards and other payment methods as indicated at checkout

4.3 Renewal and Termination

Subscriptions renew automatically unless terminated
You can terminate your subscription at any time, effective at the end of the current billing period
In accordance with the EU Data Act, you have the right to terminate with a maximum of two months’ notice
No refunds for unused time after termination

4.4 Free Trial Period

We may offer a free trial period for new users:

The trial period is limited to once per user/company
Upon expiration of the trial period, your account will automatically convert to the selected paid subscription
You can cancel before the trial period expires to avoid payment

4.5 Non-Payment

In case of non-payment, we reserve the right to:

Suspend your access to the service
Charge fees for late payments
Terminate your account after 30 days

5. Data Processing and Privacy

5.1 Data Protection

Your use of Tariffs.help is also subject to our Privacy Policy, which describes how we collect, use, and protect your personal data.

5.2 Your Data

You retain all rights to the data you upload to Tariffs.help
We process your data solely to provide the service
We never sell your data to third parties
You can export or delete your data at any time

We fully comply with the EU General Data Protection Regulation (GDPR). See our Privacy Policy for details on your rights.

6. Data Portability and Switching Providers

In accordance with the EU Data Act (Regulation (EU) 2023/2854):

6.1 Data Export

You have the right to export all your data in a structured, commonly used, and machine-readable format.

6.2 Switching Providers

We will remove all contractual and technical barriers to switching providers
The transition period may not exceed 30 days
We will ensure the secure transfer of all your data and digital assets
No additional fees for data export or assistance with switching providers

6.3 Assistance with Switching

We offer reasonable assistance with:

Exporting your data
Technical support during the transition period
Documentation of data formats

7. Intellectual Property Rights

7.1 Our Rights

The Tariffs.help platform, including all software, design, text, graphics, and other content, is protected by copyright and other intellectual property rights. These rights belong to Golden Planet ApS or our licensors.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use Tariffs.help in accordance with these Terms.

You may not:

Copy, modify, or distribute our software
Reverse engineer or decompile the platform
Remove copyright notices or other proprietary rights
Use the platform to develop competing products

7.3 User-Generated Content

Product descriptions and data that you upload remain your property. However, you grant us a license to process this data to provide the service.

8. Acceptable Use

You agree not to:

Use the service for illegal purposes or in violation of applicable law
Upload malicious files, viruses, or other harmful code
Attempt to gain unauthorized access to our systems or other users’ accounts
Use bots, scrapers, or automated tools without prior permission
Misuse the API or overload our systems
Resell or redistribute the service without written permission
Share your account or login information with third parties
Use the service to infringe on the intellectual property rights of others

Violation of these rules may result in immediate termination of your account.

9. Service Guarantees and Uptime

9.1 Availability

We strive to maintain high uptime and availability, but we do not guarantee that the service will be available 100% of the time.

9.2 Scheduled Maintenance

We reserve the right to perform scheduled maintenance and updates. We will attempt to provide advance notice for major maintenance work.

9.3 No Warranty

The service is provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee:

That the service will meet your specific requirements
That the service will be error-free or uninterrupted
That results obtained through the service will be accurate or reliable

10. Limitation of Liability

10.1 Liability for Damages

To the extent permitted by applicable law:

Our total liability to you is limited to the amount you have paid to us in the last 12 months
We are not liable for indirect, incidental, special, or consequential damages
We are not liable for loss of profit, data, goodwill, or other intangible losses

10.2 Exceptions

The limitations of liability do not apply to:

Damages caused by gross negligence or willful misconduct
Personal injury or death
Obligations that cannot be excluded by law

11. Indemnification

You agree to indemnify Golden Planet ApS, our directors, employees, and partners from claims, losses, or damages (including attorney fees) arising from:

Your use of Tariffs.help
Your violation of these Terms
Your infringement of third-party rights
Your use of HS code suggestions without sufficient verification

12. Termination

12.1 Termination by You

You can terminate your account at any time by:

Logging into your account and following the termination procedure
Contacting our customer support at support@tariffs.help

12.2 Termination by Us

We may terminate or suspend your account immediately if:

You violate these Terms
You fail to pay amounts due
We are obligated to do so by law
We discontinue the service

12.3 Effect of Termination

Upon termination:

Your access to the service will cease immediately
You have 30 days to export your data
We may delete your data after 30 days
You remain responsible for any amounts due

13. Changes to Terms

13.1 Right to Changes

We reserve the right to change these Terms at any time.

13.2 Notice of Changes

We will notify you of significant changes at least 30 days in advance via email or notification within the platform
Minor changes take effect immediately upon publication
Your continued use of the service after the changes constitutes acceptance of the new Terms

13.3 Rejection of Changes

If you do not accept changes, you must terminate your account before the new Terms take effect.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by Danish law.

14.2 Arbitration

Disputes shall first be sought to be resolved amicably through direct negotiation.

14.3 Jurisdiction

If negotiation fails, the courts in Kolding, Denmark have exclusive jurisdiction.

14.4 EU Consumers

If you are a consumer in the EU, you have the right to use the EU’s online dispute resolution platform: https://ec.europa.eu/consumers/odr

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Golden Planet ApS.

15.2 Partial Invalidity

If any provision of these Terms is invalid or unenforceable, the remaining provisions will remain in effect.

15.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

15.4 Assignment

You may not assign your rights under these Terms without our prior written consent. We may freely assign our rights.

15.5 Force Majeure

We are not responsible for delays or failure to perform due to circumstances beyond our reasonable control.

16. Contact Information

If you have questions about these Terms and Conditions, you can contact us:

Golden Planet ApS Dalbygade 40 A 6000 Kolding Denmark

CVR-number: DK26991714

Email: legal@tariffs.help Phone: +45 51900694 Support: support@tariffs.help

We strive to respond to all inquiries within 48 hours.